Shipping policy

1. Processing Time for In-Stock Items: Upon receiving your order for in-stock items, we will do our best to process it within 1-4 business days. This includes verifying the availability of the item, packing it securely, and preparing it for shipment.

2. Shipping Time for In-Stock Items: Once your order has been processed, the estimated shipping time will depend on your location and the shipping method selected. Please note that shipping times may vary during peak seasons or due to unforeseen circumstances beyond our control.

3. Tracking Information for In-Stock Items: As soon as your order is shipped, we will provide you with a tracking number via email. This will allow you to track the progress of your package and stay updated on its estimated delivery date.

4. Business Days: Our shipping policy is based on business days, which do not include weekends, public holidays, or other dates where the business is closed. Please keep this in mind when calculating the estimated arrival time of your order.

5. Delays: While we make every effort to ensure timely delivery, there may be instances where unforeseen delays occur. If your order is delayed for any reason, we will notify you promptly and provide assistance in resolving the issue.

6. Pre-Order Items: For items that are available for pre-order with a longer turnaround time, we recommend referring to the specific turnaround time mentioned on the product listing. The turnaround time for pre-order items may vary and will be clearly stated on the product page. Please consider this information before placing your order.

Please note that this shipping policy applies to in-stock items only. If your order includes a mix of in-stock and pre-order items, we may choose to ship the available items separately. Rest assured, you will not be charged any additional shipping fees in such cases.

If you have any questions or need assistance regarding your order, please reach out to us at orders@geneandjaneclothing.com. Our dedicated team will be happy to help you with any inquiries related to your order status, shipping, returns, or any other order-related concerns.

Please note that for general inquiries, such as product information, sizing, or other non-order related questions, we recommend contacting our customer service team at customerservice@geneandjaneclothing.com.

We value your feedback and strive to provide exceptional customer service. If you have any further questions or need additional assistance, don't hesitate to contact us. We are here to ensure that your shopping experience with us is enjoyable and hassle-free.

Thank you for choosing Gene & Jane Clothing!